Our integrated Facilities Management (FM) offering provides the most comprehensive range of services.

A major aspect of our project management operations is our sourcing and supply chain capability. As well as our integrated systems for monitoring our own performance, we maintain strict measures to evaluate and monitor the performance of our own suppliers and approved specialist contractors.

Within all our operations we provide you with a constant communications touchpoint 24/7, 365 days a year, through our customer service contact centre. This helps us to provide you with an exemplary level of service delivery and gives us our own performance barometer.

Our four actionable, practical steps:

Research current processes—Who’s responsible for the broader facilities management tasks? What vendors are you working with? What are your costs? Outline the current state of facilities management to gauge an IFM starting point .

Communicate with stakeholders—Why are you making the move to IFM? Identify and explain the return on investment and how it justifies changes in processes and responsibilities. Without good communication, stakeholders may not support change.

Benchmark goals—Use initial research data to determine how IFM processes compare with legacy practices. Is ROI what you expected? Are you reducing costs and eliminating waste?

Integrate technology—Make IFM the platform for expanding your office Internet of Things (IoT) and software capabilities.